Coronavirus (COVID-19) information for letting agents



Lettings Activity Tracker

This chart shows the average tenancy volumes over the last seven days, and compares them to the equivalent period from a year ago, with the aim of providing a daily snapshot to lettings professionals on how the industry is faring. The agencies represented within this data are based throughout England and Wales.

More data from the Lettings Activity Tracker

NEW Your guide to inspections, repairs and gas safety checks in the post-lockdown period

1 June 2020

Letting agents, landlords and contractors can now visit tenants’ homes to carry out a range of essential and non-essential work or maintenance, as long as they are following the guidance on working safely in people’s homes. Read the blog

"The lettings market hasn't gone away", says this agency

 27 May 2020

This Teesside-based agency has a positive outlook on the future of the lettings industry - and how it will emerge in a good position on the other side of the pandemic. Read the blog

Creative thinking needed to stay safe while managing house moves

 18 May 2020

Meet the agency that hasn't stopped letting throughout the pandemic, taking a creative approach to make sure its moves are always in line with the government's guidelines on social distancing. Read the blog

How to maintain social distancing in your agency

 18 May 2020

Social distancing will mean changes to how staff arrive and leave the office, how they move around the office or work at a desk, during meetings and break times, or interacting with customers. Read the guide

How to advise your tenants on looking for a property and moving home during COVID-19

 15 May 2020

Tenants will need to change the way carry out their property search, arrange flexible contracts, and manage their moves carefully to reduce the spread of coronavirus. Read the guide

Managing office visits, viewings, and check-ins while preventing the spread of coronavirus (COVID-19)

 14 May 2020

The restrictions on lettings activity have been lifted, but “this does not represent a return to normality”. Agencies will need to adapt their practices and procedures, from office visits through to check-in. Read the guide

How to carry out a COVID-19 risk assessment on your workplace

 13 May 2020

All employers will need to carry out a risk assessment before reopening their offices to ensure that their employees can work safely during coronavirus. Read the guide

Letting agencies allowed to reopen and house moves can resume

 13 May 2020

All buyers and renters will now be able to complete purchases and view properties in person, while estate agents, conveyancers and removals firms can return to work while following social distancing guidelines, confirmed the Housing Secretary Robert Jenrick. Read the blog

Government announces roadmap to transition out of lockdown

 11 May 2020

The UK government has shared an outline of its conditional roadmap to reopen society, based on satisfying five tests and following a new Covid Alert System. Read the blog

Curving towards acceptance: Peter Knight on timing your future plans right

 7 May 2020

The shock that businesses have experienced due to the pandemic can be likened to the Kübler-Ross stages of grief, says this leading estate agency coach - an analogy that can help your agency understand how to better adapt for the future. Read the blog

New loan scheme to help small businesses 'bounce back' from the pandemic

 6 May 2020

Small to medium-sized businesses - including many letting agencies - will be eligible to borrow between £2,000 to £50,000 under the government's Bounce Back Loan scheme. Read the guidance

Understanding and flexibility are key to navigating a crisis for this agency

 4 May 2020

Building a full understanding of how the coronavirus (COVID-19) pandemic is affecting tenants, and the knock-on effect to landlords, is the key to navigating these uncertain times, says the director of this agency. Read the blog

Q&A: ARLA's David Cox answers your questions on legislation and the impact of coronavirus (COVID-19) on the lettings industry

 30 April 2020

ARLA Propertymark CEO David Cox answers more than 20 questions on managing house moves, non-payment of rent, and the eviction process during lockdown as well as on furlough and upcoming legislation changes, including electrical safety standards, the abolition of Section 21, and Regulation of Property Agents, and more. Read the Q&A

[WEBINAR] Lettings compliance with David Cox (29th April 2020)

We were joined by ARLA Propertymark CEO David Cox to discuss the latest legislative and legal changes affecting the lettings industry, and share advice on how to keep on top of them.

Watch the webinar recording

Get your messaging right and become a 'trusted advisor', say leading agency trainers

 27 April 2020

These agency trainers recommend taking the time to set up a full marketing plan to help with messaging and content during the coronavirus (COVID-19) pandemic - and beyond. Read the blog

Q&A: Paul Shamplina on the impact of the coronavirus (COVID-19) pandemic on landlords

 24 April 2020


Landlord Action's Paul Shamplina answers your questions on how to manage relationships with landlords and tenants during the coronavirus pandemic and changes to legislation around evictions. Read the Q&A

[WEBINAR] Navigating the new COVID-19 legislation (23rd April 2020)

Paul Shamplina, founder of Landlord Action, joined Goodlord on 23 April 2020 to discuss the new COVID-19 legislation and how it is affecting the lettings industry. We covered:

  • Payment plans
  • Landlords and mortgage payments
  • Serving notice
  • Current and new court proceedings
  • Right to rent checks

Watch the webinar recording

Managing missed rent and payment plans + templates

 22 April 2020

The coronavirus pandemic could affect the ability of some tenants to pay their rent during this time. We’ve put together a guide to help you manage this scenario, from assessing your tenants' financial situation to arranging a payment plan, including templates for you to use in your communications. Read the guide

"People will remember the way you made them feel", thinks Christopher Watkin

 20 April 2020

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships. Read the blog

How to build positive 'credit' with your team from afar during the coronavirus (COVID-19) lockdown

 16 April 2020


The 10:1 ratio can help you build up positive "credit" with your team members, whether you're working in the office or remotely, and make it easier to deliver feedback and manage performance. Read the blog

Furlough: everything your letting agency needs to know

 14 April 2020

Many businesses, including letting agencies, are choosing to furlough their staff and take advantage of the government support available during the coronavirus (COVID-19) pandemic. Here's a quick guide to the furloughing process. Read the guide

How to manage the shift from in-person to remote management at your agency

 9 April 2020

It's important to be aware of the differences between face-to-face and remote interactions in order to maintain relationships and ensure your team is working well from home during the coronavirus (COVID-19) pandemic. See the blog

Meet the agency that sees opportunity in change

 8 April 2020

This Essex-based agency is using the extra time it has while remote working to self-regulate and gain industry qualifications - before regulation of the profession becomes mandatory. See the blog

Your guide to EPC assessments during the coronavirus (COVID-19) pandemic

 6 April 2020

The government has confirmed that obtaining an Energy Performance Certificate prior to buying or letting a property during the coronavirus (COVID-19) pandemic is still a legal requirement. Read the guide

Tips and tricks for staying productive when working remotely

 1 April 2020

As the coronavirus (COVID-19) pandemic forces agencies to move to remote working, keeping staff motivated and productive is essential, so your business can continue to run efficiently. Here are some tips for you and your employees. See the blog

Right to rent: temporary changes to process during coronavirus (COVID-19) pandemic

 31 March 2020

Right to rent checks can be carried out over video calls and tenants can supply scanned copies or photos of documents, after the government introduced temporary changes to the process as a result of the coronavirus pandemic. See the guide

Your guide to managing house moves and repairs during the Coronavirus (COVID-19) pandemic

 30 March 2020

Managing house moves

The government has issued guidance for letting agents, landlords, and tenants on managing house moves and repairs during the coronavirus (COVID-19) pandemic. See the guide

Your guide to the Coronavirus Job Retention Scheme

 27 March 2020

The Coronavirus Job Retention Scheme is designed to support employers whose operations have been severely impacted by the coronavirus (COVID-19) pandemic, by allowing them to claim 80% of furloughed employees’ wages. The scheme will be open to all UK employers. See the guide

Your guide to government protection for tenants during the coronavirus (COVID-19) pandemic

 27 March 2020

Landlords will now have to give all renters three months’ notice if they intend to seek possession of their property, as part of several measures brought forward to protect tenants during the coronavirus (COVID-19) pandemic. See the guide

The best tools to help you manage your agency remotely

 26 March 2020

Remote working has become a fact of life for many during the coronavirus (COVID-19) pandemic, but there are lots of tools that your agency can use to stay productive. See the guide

Agencies must be shut: Guidance on business and premises closures

 25 March 2020

All non-essential premises must now be shut, including agencies, following guidance from the government on business and premises closures to prevent the spread of coronavirus (COVID-19). See the guide

How one agency has changed its procedures to adapt to the coronavirus pandemic

 23 March 2020

"We are going to be positive. We're all going to survive this and come out the other end."

Anthony Webb in London has been adapting its processes, day by day, to ensure it keeps running while following the official advice to reduce the spread of infection. Read the blog

Legal ramifications for lettings of coronavirus: Q&A with DAS Legal

 18 March 2020

Simon Roberts, Senior Associate - Solicitor Legal Advice - with DAS Legal joined Goodlord for our Coronavirus and lettings webinar on 17 March. He answered questions about the legal implications for letting agents and landlords of the coronavirus (COVID-19) pandemic. Read the Q&A

Your guide to government support for businesses impacted by coronavirus

 16 March 2020

Small to medium-sized letting agency businesses affected by coronavirus could be eligible for government support, including statutory sick pay relief and small business grant funding. See the advice

Preparing your letting agency for the impact of coronavirus

 12 March 2020

It’s important that letting agents stay up to date with the latest guidance on the coronavirus and put the appropriate plans in place to ensure their agencies can continue to operate with minimal impact on their businesses.

Our guide contains useful advice on reducing in-person contact with tenants, maintaining communications with landlords, and keeping your business running. Read the guide

[EBOOK] Preparing your agency for a pandemic


The novel coronavirus (COVID-19) pandemic is an unprecedented event in our times. Around the world, businesses have had to adapt fast to a new and ever-changing situation. The property industry is no exception and the pandemic is likely to have a major impact on agency businesses. We’ve put together a free guide to help you prepare your agency for the challenge. Download it here

[WEBINAR] Coronavirus and lettings: How to prepare your agency for its impact (17th March 2020)

The UK is bracing for a surge in coronavirus (COVID-19) cases. It’s important to understand what this could mean for your business and how to protect your agency in all possible future scenarios.

In our free webinar we discussed:

  • Preventing the spread: advice from a health care professional
  • Predicting the impact based on past pandemics
  • The legal ramifications for lettings
  • Tips for preparing your business

Watch the webinar recording