Our latest Rental Index shows that the lettings industry has bounced back (with some areas facing unprecedented demand). Therefore we're moving our resources back onto our main blog and this page will no longer be updated.
Charles David Casson plans to establish an agency network to share resources and expertise, and encourage collaboration in lettings - so the industry can survive and grow. Read the blog
Virtual viewings, online contract signing, and digital identity verification became the norm for many letting and estate agents during lockdown and many of the changes could be here to stay. Read the blog
The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents. Read the blog
Customers needs and expectations will likely be altered forever by the pandemic. This extract from How to win in the new normal looks at how agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period. Read the blog
This lettings agency seized the chance to create virtual viewings on all properties before the lockdown - and now sees the virtual sphere as a way to move onwards and upwards. Read the blog
In a highly uncertain environment, agencies will need to think differently about the future and plan for different scenarios. Goodlord lays out four versions of the future of the lettings industry in this excerpt from its e-book, How to win in the new normal. Read the blog
Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure this agency took to counter the impact of the coronavirus. Read the blog
Letting agents, landlords and contractors can now visit tenants’ homes to carry out a range of essential and non-essential work or maintenance, as long as they are following the guidance on working safely in people’s homes. Read the blog
This Teesside-based agency has a positive outlook on the future of the lettings industry - and how it will emerge in a good position on the other side of the pandemic. Read the blog
All assured shorthold tenancies, student accommodation, and licences to occupy housing in England will be subject to the Tenant Fees Act from 1 June 2020, regardless of when the tenancy agreement was originally entered into. Read the blog
Meet the agency that hasn't stopped letting throughout the pandemic, taking a creative approach to make sure its moves are always in line with the government's guidelines on social distancing. Read the blog
Social distancing will mean changes to how staff arrive and leave the office, how they move around the office or work at a desk, during meetings and break times, or interacting with customers. Read the guide
Tenants will need to change the way carry out their property search, arrange flexible contracts, and manage their moves carefully to reduce the spread of coronavirus. Read the guide
The restrictions on lettings activity have been lifted, but “this does not represent a return to normality”. Agencies will need to adapt their practices and procedures, from office visits through to check-in. Read the guide
All employers will need to carry out a risk assessment before reopening their offices to ensure that their employees can work safely during coronavirus. Read the guide
All buyers and renters will now be able to complete purchases and view properties in person, while estate agents, conveyancers and removals firms can return to work while following social distancing guidelines, confirmed the Housing Secretary Robert Jenrick. Read the blog
The UK government has shared an outline of its conditional roadmap to reopen society, based on satisfying five tests and following a new Covid Alert System. Read the blog
The shock that businesses have experienced due to the pandemic can be likened to the Kübler-Ross stages of grief, says this leading estate agency coach - an analogy that can help your agency understand how to better adapt for the future. Read the blog
Small to medium-sized businesses - including many letting agencies - will be eligible to borrow between £2,000 to £50,000 under the government's Bounce Back Loan scheme. Read the guidance
Survive and thrive in the post-pandemic world with the new e-book for letting agents from Goodlord. Get your free e-book
Download and print your free poster and confirm you have complied with the government's guidance on managing the risk of COVID-19. Get your free poster
Learn how to create a highly effective post-lockdown marketing plan with Property Academy’s Peter Knight. Watch the webinar
The coronavirus pandemic could affect the ability of some tenants to pay their rent during this time. We’ve put together a guide to help you manage this scenario, from assessing your tenants' financial situation to arranging a payment plan, including templates for you to use in your communications. Read the guide
Boost your agency's marketing with buyer personas, content, and a more flexible approach, and start winning more business, says Goodlord's Head of Marketing Christa Bicego. Watch the video here.
Costas, Goodlord's Director of Sales, shares advice from agencies around the country on how they've applied what they learned from the Global Financial Crisis in 2008 to the coronavirus pandemic.
Lucy Dalglish, People Business Partner at Goodlord, shares her top three tips for keeping your team engaged while working from home.