Customer stories

Learn how our customers get the most out of Goodlord

Goodlord agents all around the UK are using our platform to bring value to their customers, save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - you can learn from our customers' experiences instead.

Agencies using Goodlord to help with saving time

How Dawsons found a "great affiliation" that made the last 12 months "more successful"

Dawsons signed up with Goodlord in 2019, to help align the Swansea-based letting agency's systems with its vision of creating the most efficient process and a great customer experience.

How Buttercross Estates has "more control with referencing" through the Vouch integration

Buttercross Estates, recently awarded the British Property Awards' "Gold Winner Letting Agent in Newark", has been using Goodlord's lettings platform plus its referencing service since the beginning - but chose to try the new integration with Vouch to access it's referencing services through Goodlord. Here are the results.

How Property Shop Yorkshire found a solution that "made other people's rent protection policies worthless"

The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.

How Normie & Co "revolutionised" its processes

Normie & Co has used Goodlord’s core platform since 2016, and has since chosen to boost their income by offering tenants extra products.

How Michael Jones found a solution that "ticked all the boxes"

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

How Ezytrac Property Group gets "a good product for a good price"

Ezytrac Property Group makes full use of Goodlord's various services - and happily recommends them thanks to the "quality of the team" who aim to "provide the best products".

How Hotspur Residential saves "a good hour and a half a day" when collecting rent

Hotspur Residential wanted to simplify its tenants’ lettings process and maintain a good level of service all while saving time, so it joined Goodlord in 2017 - and jumped at the chance to use Goodlord's Rent Collection solution to further help it achieve these goals.

How Redbrik made Rent Protection its "main product" for landlords

Redbrik, an estate agency based in Sheffield and Chesterfield, joined Goodlord to help with efficiency and save time to grow the business - and discovered the extra benefit of offering Goodlord Switch and Rent Protection and Legal Expenses Insurance to its clients too.

How Nock Deighton found an integration to make processes "very fast moving and very swift"

Nock Deighton is a fast-moving agency, always on the lookout for different ways of bringing its customers the best experience and staying ahead of the competition. Choosing Goodlord - and its integration with Reapit - was one decision it took in 2020 to maintain its momentum.

How Martyn Gerrard achieved "a lot of time being saved"

Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a Rent Protection Insurance offering to help protect its landlords - and quickly realised that the platform could also help the company save time.

How Wills & Smerdon saves "hours of administration"

Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.

How Zest Sales & Lettings stays at the "forefront of the property industry"

Zest Sales and Lettings is all about going above and beyond to provide good customer service. The agency is meticulous in choosing the right people, and in choosing the right technologies, like Goodlord, to support its employees.

How Gold Key Lettings & Management found "massive peace of mind"

Gold Key Lettings joined Goodlord in May 2020 having searched for a new Rent Protection Insurance provider, and discovered how the platform could help the Sheffield-based lettings agency manage its compliance.

How Sure Property Group eliminated "dead time" when out and about

Sure Property Group joined Goodlord to save time, using extra products like Goodlord Switch and Rent Protection and Legal Expenses Insurance to help them towards with this goal - as well as improving the experience of their customers.

How LiFE Residential started "using the best products out there"

LiFE Residential, a London-based estate agency, uses Goodlord Referencing to give its landlords confidence in the service it can provide.

How Ferndown Estates "drastically improved" its tenancy timeframes

The Birmingham and North Solihull-based Ferndown Estates joined Goodlord in 2017 to improve the lettings experience for both their landlords and their tenants.

How Harvey & Ryall saved "a lot of headaches" with one tech solution

Harvey and Ryall joined Goodlord in 2017 to ensure a balanced work and home life for its employees, and a smooth running business.

How Cooper Green Pooks does its job "in the slickest way possible"

Cooper Green Pooks aimed to cut down on “printing reams of paper” and to speed up the letting process. They joined Goodlord in 2019.

How Anthony Lettings offers a rent protection policy that's "second to none"

Anthony Lettings joined Goodlord in 2017 and offers Goodlord's Rent Protection and Legal Expenses Insurance to its customers, thanks to its policy which is "second to none".

How Manlets "freed up" time to "bring in more referrals from landlords"

Improving customer service and offering an easily accessible pre-tenancy process to their international tenants are just two reasons that Manlets, a letting agency in the Manchester area, joined Goodlord in 2017.

How Canary Properties uses Rent Protection to minimise "uncertainty"

The London-based Canary Properties joined Goodlord in 2017 to help them work faster and add value to their landlords with Rent Protection Insurance.

How Martin & Co Blackpool made everything "a lot more efficient"

Martin & Co. Blackpool has increased its efficiency, with time and paper saved through using Goodlord - plus discovered new sources of revenue in the extra services it can offer its tenants and landlords.

How Homes Partnership threw off the “shackles” of paperwork

Joining Goodlord in 2019 helped estate agency Homes Partnership to remove the “shackles” of paperwork so it could refocus on growing and making time to talk to its customers.

How David Conway found a "really effective" way to collect rent

David Conway uses both Goodlord's Rent Collection and Rent Protection products, to save time and to help it sell its services to landlords - with the added benefit of all these extra services being under one roof.

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Save you hundreds of hours of admin time
Grow your agency without growing your headcount
Let you say goodbye to dealing with multiple suppliers
Maximise conversions on revenue-generation products
Reduce costly compliance risks to your business
Help you win more landlords with exclusive insights

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

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