Customer stories

Learn how our customers get the most out of Goodlord

Goodlord agents all around the country are using our platform to bring value to their customers, save time and money, remain compliant, and generate additional revenue.

But you don’t have to take our word for it - you can learn from our satisfied customer, their experiences, and their success stories instead.

Agencies using Goodlord to help with saving time

How Elevation Lettings found a "much more streamlined" referencing process

Elevation Lettings signed up to Goodlord in 2019, and has found an easy way to streamline its processes into a single system, avoiding data duplication.

How Martyn Gerrard uses RentTech to "stand out from competitors"

Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a rent protection offering to help protect its landlords - and quickly realised that the Goodlord platform could also help the company save time.

How Propfinity found an eye-opening business opportunity

Defining itself as a "cloud based and keyless lettings and property management agency", Propfinity launched in 2022, and started using Goodlord from day one.

How Charles David Casson saves on "a full-time member of staff"

Charles David Casson, an independent Chelmsford letting and estate agents, uses the Goodlord platform to standardise the tenant experience - and alleviate pressures on its staff with the online process.

How Dawsons takes a "technology-first approach" to lettings

Dawsons signed up with Goodlord in 2019, to help align the Swansea-based letting agency's systems with its vision of creating the most efficient process and a great customer experience.

How Hotspur Residential saves "a good hour and a half a day" when collecting rent

Hotspur Residential wanted to simplify its tenants’ lettings process and maintain a good level of service all while saving time, so it joined Goodlord in 2017 - and jumped at the chance to use Goodlord's Rent Collection solution to further help it achieve these goals.

How Infinite Property keeps a "bulletproof" audit trail

Infinite Property uses innovative Proptech solutions, like Goodlord, to help it expand its activities across England, without the need for physical branches.

How Lease for Life elevated its business presence and processes

Lease for Life is a new type of lettings agency, the missing link between council housing and the private rental sector in the London area - and uses Goodlord to help it deliver that service.

How Gray & Toynbee found a tech solution that "uses automation in the right way"

Gray & Toynbee launched in 2022, and implemented Goodlord from day one to help the new business owners manage their lettings processes in the most efficient way.

How Lets2Share uses Goodlord to build stronger relationships with their landlords

Lets2Share, an agency based in Bexhill in South East England, joined Goodlord in 2022. As a bespoke agency, their focus is on providing high support to their landlords. They use Goodlord as an extra member of the team to help them provide a premium customer service.

How White & Sons found a tech solution that's a "complete lifesaver"

White & Sons signed up with Goodlord at the start of 2022, and has already seen an impact on the amount of time saved, allowing the agency to get more done in day.

How Property Shop Yorkshire found a solution that "made other people's rent protection policies worthless"

The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.

How Normie & Co "revolutionised" its processes

Normie & Co has used Goodlord’s core platform since 2016, and has since chosen to boost their income by offering tenants extra products.

How Pocock & Shaw found a solution to "take the pressure off"

Pocock & Shaw's goal is to make its tenants' and landlords' rental experience as smooth as possible - and that's where Goodlord helps.

How David Conway found a "really effective" way to collect rent

David Conway uses both Goodlord's Rent Collection and Rent Protection products, to save time and to help it sell its services to landlords - with the added benefit of all these extra services being under one roof.

How Redbrik made Rent Protection its "main product" for landlords

Redbrik, an estate agency based in Sheffield and Chesterfield, joined Goodlord to help with efficiency and save time to grow the business - and discovered the extra benefit of offering Goodlord Switch and Rent Protection and Legal Expenses Insurance to its clients too.

How Prime Living found a referencing "game changer"

Prime Living joined Goodlord in 2017 and swiftly started to see how all the time-saving and cost-cutting benefits of Goodlord could help the agency grow.

How Avocado Property saves "someone employed 25 hours a week" [+ video]

Avocado Property launched in 2020, mid-lockdown, and got set up on Goodlord from day one, to help it easily manage the administration side of the business while saving on staffing costs.

How Gold Key Lettings & Management found "massive peace of mind"

Gold Key Lettings joined Goodlord in May 2020 having searched for a new Rent Protection Insurance provider, and discovered how the platform could help the Sheffield-based lettings agency manage its compliance.

How Anthony Lettings offers a rent protection policy that's "second to none"

Anthony Lettings joined Goodlord in 2017 and offers Goodlord's Rent Protection and Legal Expenses Insurance to its customers, thanks to its policy which is "second to none".

How Michael Jones found a solution that "ticked all the boxes"

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

How Buttercross Estates has "more control with referencing" through the Vouch integration

Buttercross Estates, recently awarded the British Property Awards' "Gold Winner Letting Agent in Newark", has been using Goodlord's lettings platform plus its referencing service since the beginning - but chose to try the new integration with Vouch to access it's referencing services through Goodlord. Here are the results.

How Nock Deighton found an integration to make processes "very fast moving and very swift"

Nock Deighton is a fast-moving agency, always on the lookout for different ways of bringing its customers the best experience and staying ahead of the competition. Choosing Goodlord - and its integration with Reapit - was one decision it took in 2020 to maintain its momentum.

How Ferndown Estates "drastically improved" its tenancy timeframes

The Birmingham and North Solihull-based Ferndown Estates joined Goodlord in 2017 to improve the lettings experience for both their landlords and their tenants.

How Canary Properties uses Rent Protection to minimise "uncertainty"

The London-based Canary Properties joined Goodlord in 2017 to help them work faster and add value to their landlords with Rent Protection Insurance.

How Cooper Green Pooks does its job "in the slickest way possible"

Cooper Green Pooks aimed to cut down on “printing reams of paper” and to speed up the letting process. They joined Goodlord in 2019.

How Zest Sales & Lettings stays at the "forefront of the property industry"

Zest Sales and Lettings is all about going above and beyond to provide good customer service. The agency is meticulous in choosing the right people, and in choosing the right technologies, like Goodlord, to support its employees.

How Wills & Smerdon saves "hours of administration"

Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.

How Sure Property Group eliminated "dead time" when out and about

Sure Property Group joined Goodlord to save time, using extra products like Goodlord Switch and Rent Protection and Legal Expenses Insurance to help them towards with this goal - as well as improving the experience of their customers.

How Stratfords shaved "90% off" the time it spends on each tenancy

Stratfords Residential Sales and Lettings is a family-owned business, operating across Bletchley and Milton Keynes. It offers a personal service to landlords, made possible through its expanding team and its investment in technology like Goodlord.

How Homes Partnership threw off the “shackles” of paperwork

Joining Goodlord in 2019 helped estate agency Homes Partnership to remove the “shackles” of paperwork so it could refocus on growing and making time to talk to its customers.

Discover why Goodlord is in a league of its own

Book a no commitment call and find out how Goodlord will:

Save you hundreds of hours of admin time
Grow your agency without growing your headcount
Let you say goodbye to dealing with multiple suppliers
Maximise conversions on revenue-generation products
Reduce costly compliance risks to your business
Help you win more landlords with exclusive insights

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

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