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Tenant referencing

Select tenants with confidence

Letting agents can reference tenants quickly and comprehensively with Goodlord's referencing service.

Our UK-based tenant referencing service is backed by a 100-strong team of dedicated experts, with an efficient process that reduces your costs without cutting corners.

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

Want to get in touch with us? Please use this form, or send us an email at info@goodlord.co.

Referencing options to suit your needs

Essential

A basic credit and ID check that quickly returns the information you need to know. Ideal for student tenants.

Electoral roll verification, CCJ and adverse credit checks
Instant identity document authentication via document and facial recognition technology
Right to rent information obtained
Easy online document submission
Professional referencing reports

Advanced

A comprehensive but cost-friendly check that provides a complete picture of your applicants, fast.

Electoral roll verification, CCJ and adverse credit checks
Instant identity document authentication via document and facial recognition technology
Right to rent information obtained
Easy online document submission
Professional referencing reports
Anti-money laundering checks
Fraud analysis
Security checks utilising Goodlord's API network
Accurate view of historical income and rental payments via Open Banking
Daily SMS and emails to referees and applicants
Referee outreach within two hours of submission
Real-time notifications and status updates
Landlord Lite referencing reports
Tenant and agent support available Monday to Friday
Rent Protection & Legal Expenses Insurance available

Advanced+

All the benefits of our Advanced tier plus calls to referees for income and residential verification.

Electoral roll verification, CCJ and adverse credit checks
Instant identity document authentication via document and facial recognition technology
Right to rent information obtained
Easy online document submission
Professional referencing reports
Anti-money laundering checks
Fraud analysis
Security checks utilising Goodlord's API network
Accurate view of historical income and rental payments via Open Banking
Daily SMS and emails to referees and applicants
Referee outreach within two hours of submission
Real-time notifications and status updates
Landlord Lite referencing reports
Tenant and agent support available Monday to Friday
Rent Protection & Legal Expenses Insurance available
Daily phonecalls to referees

Priority

A premium package with all the bells and whistles.

Electoral roll verification, CCJ and adverse credit checks
Instant identify document authentication via document and facial recognition technology
Right to rent information obtained
Easy online document submission
Professional referencing reports
Anti-money laundering checks
Fraud analysis
Security checks utilising Goodlord's API network
Accurate view of historical income and rental payments via Open Banking
Daily SMS and emails to referees and applicants
Referee outreach within two hours of submission
Real-time notifications and status updates
Landlord Lite referencing reports
Tenant and agent support available Monday to Friday
Rent Protection & Legal Expenses Insurance available
Daily phonecalls to referees
Account management
FastTrack and priority queue

Key features

Referencing results you can trust

You and your landlords can take confidence in our comprehensive tenant referencing process, which checks your tenant against four criteria: credit, residential history, identification, and income & affordability.

Plus, using the latest, innovative technologies, we've helped save landlords £1 million in fraudulent references between 2021 to 2022.  

A hands-off referencing experience

Our tenant referencing checks are designed so you can get your applicants checked with minimal effort.

Just send the link to your applicant to start the tenants' reference check process and we'll take care of the rest - from gathering and verifying documentation to chasing referees, whether online or over the phone.

Fast turnaround on referencing recommendations

Our tenant referencing service utilises leading technology solutions, including open banking and digital identity authentication, to help speed up the process - supported by a dedicated team of experts handling each step of the process.

Easily track the progress of each reference

As with all of our additional services, Goodlord Referencing is available within the Goodlord platform.

All you need to do is click a button to send the link to a tenant to start the referencing process. You can then visit your referencing dashboard to see how each reference is progressing, in real time.

Download detailed referencing reports

Download detailed referencing reports for every tenant, clearly outlining the reasons for our recommendation.

You can share GDPR-friendly reports with the results of your tenant reference checks with your landlords. For properties with multiple tenants, you’ll get a combined report showing the affordability of all the tenants for that property.

A seamless journey with an in-house team

Our team is in-house to give you and your tenants a smooth journey, supported by the latest technologies.

Our wealth of experience means we're able to turn your tenant reference checks around quickly - and we're on hand if you have any questions.

Pre-qualify your applicants to save even more time

You can pre-qualify your tenants at any point in the tenancy journey and instruct tenants to provide details to you at the click of a button.

Our pre-qualification tool aligns with our referencing criteria, so you have the best view of tenants' suitability before you progress the tenancy - meaning you don't waste any time, or money.

Did you know we do corporate lets too?

Our bespoke referencing form is tailored specifically to your corporate clients and allows your customers to process Corporate Lets through our platform in the same way you would a normal tenancy.

"Referencing with Goodlord has been great"

Martin & Co

Hamza Anwar - Director at Martin & Co Blackpool

"Referencing with Goodlord has been great, especially with open banking and facial recognition to speed it up. The software's really intelligent and helps us make the final decision with an accurate gauge of each tenants' earnings and other information."

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Read Hamza's story

Time saving

Frequently asked questions

Tenant referencing is the process of checking the potential suitability of an applicant for a landlord's property.

The process involves checking their ID, their credit, their residential history, and their income and affordability. 

Goodlord uses open banking through leading provider, Credit Kudos, to get your references back to you quickly - and securely.

If your applicant chooses to connect their online bank accounts using open banking, we’ll be able to see their recurring income and rent payments, to get them assessed as fast as possible.

Goodlord Referencing uses an AI solution to create an online identity verification experience for your tenants, to speed up the referencing process for you.

The technology matches the photo in the identity documents to facial biometrics in the selfie requested, to validate the documents quickly and efficiently.

You’ll understandably want to keep your landlords updated on the referencing recommendation made by Goodlord on potential tenants.

For each referencing recommendation, you can download a report for you to supply to landlords, with a breakdown of the recommendation made, without breaching any GDPR requirements.

Your referencing reports will include one of our referencing recommendations: pass, conditional pass, or fail.

You can choose our Essential tier for your student applicants, as this simply does a credit and ID check, allowing you to quickly pass their reference and request a guarantor.

Any guarantors will then follow a similar referencing journey to the tenants, on the Goodlord platform.

Goodlord offers different insurance services, which are all linked to Goodlord’s referencing criteria, making it easy for you to offer these services to your landlords and tenants.

Discover why Goodlord is in a league of its own

Book a no commitment call and find out how Goodlord will:

Save you hundreds of hours of admin time
Grow your agency without growing your headcount
Let you say goodbye to dealing with multiple suppliers
Maximise conversions on revenue-generation products
Reduce costly compliance risks to your business
Help you win more landlords with exclusive insights

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

Want to get in touch with us? Please use this form, or send us an email at info@goodlord.co.